Frequently Asked Questions (FAQ)

Question 1

Why should I rent instead of buy directly?

Accepted Answer

There are many reasons why to rent instead of buying.
- Get the latest devices models with updated operating systems and softwares.
- You do not have to assign a ressource for managing the fleet.
- You have a professional support to help you in your choices / recommendations.
- Volumes required always change depending of your events.
- You have more cash in hand to use in your core business today.

Question 2

Who can take benefit from it?

Accepted Answer

Our clients range from a large variety of business:
- Event companies
- Private companies (Banks, Consulting firms)
- School boards
- Center for Elders

Question 3

What is the lifecycle of a request from start to finish?

Accepted Answer

1: Get a quote via our website, by phone ( ) or by mail in the next hour following the reception of it.
2: Shipment is made to your desired location.
3: Use devices as you. which.
4: Pick up is scheduled and attached waybill is put on the shipment-boxes.
5: Follow up by our team is made making sure everything want great and service was as wanted to better perform next time we make business again.

Question 4

Where do we ship?

Accepted Answer

We are able to deliver next day all across Canada thanks to our speed of execution and partners.

Question 5

When do I get the order?

Accepted Answer

You get the ordered devices at least the day before the starting date of your event (business day). Return is made the day after the end of your event (business day) by scheduling a pick up (all instructions and waybill are given in the shipment notices).

Question 6

Which carrier do you use?

Accepted Answer

We use one of the following carriers depending of the time and services offered:
- Purolator
- UPS
- Fedex

Question 7

Customer Support?

Accepted Answer

We attach an important effort to answer all clients quote during the hour following reception. We are the first to understand changing requirements and are here to work with you for the susccess of your event.

Question 8

Office opening hours?

Accepted Answer

We are open from 9AM to 5PM from Monday to Friday. Appointment is required before coming.